Returns & Warranty
We stand behind every piece we make. You're trusting us with something personal, your car, your money, your wall. Here's exactly what happens if things don't go as planned.
14 Day Returns
Not happy with a catalog piece? You have 14 days from delivery to send it back. Custom pieces are made specifically for you, so they can't be returned for change of mind, but they're always covered by the warranty.
- No forms to fight with. Just message us on WhatsApp and we'll sort it out.
- Full refund once we receive the piece back in its original condition.
- You cover return shipping, we cover everything else.
3 Year Warranty
Every NeonDriven piece is covered for 3 full years against manufacturing defects. This includes:
- LED or lighting failures
- Transformer or dimmer issues
- Acrylic cracks or defects not caused by misuse
If something breaks and it's on us, we fix it or replace it. No cost to you.
What's Not Covered
We want to be upfront. Warranty doesn't cover damage from accidents, improper installation, or normal wear over time.
Not sure whether something qualifies? Just ask us. We'd rather help than argue.
How to Start a Return or Claim
- Message us on WhatsApp with your order number and a photo of the issue.
- We'll confirm next steps within 24 hours.
- Send the piece back (for returns) or wait for your replacement (for warranty claims).
That's it. No hoops, no hassle.
Questions?
We're a real team, not a bot. Reach out anytime and we'll actually answer.
Or email us at neonartssupport@gmail.com